SMS Terms and Conditions

 1. Introduction
Surplus Recovery Firm LLC may disclose Personal Data and other information as follows:

2. No Information Sharing with Third Parties

We do not sell, rent, or share your personal information with any third parties. Your information is strictly used within our company and only for the purpose of providing services to you. We maintain internal security protocols to protect your data from unauthorized access.

3. Purpose of SMS Notifications
Our SMS notifications are designed to:

• Notify you about case updates, signed paperwork, and service status.

• Share important updates about claims, follow-ups, deadlines, or missing documents related to your case with Surplus Recovery Firm.

4. Opt-In and Consent
By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) from us regarding your case, updates, document status, and other important notifications. Consent is not required to receive service. Message frequency may vary, but you can generally expect 1–5 messages per week.

5. Opt-Out Instructions
Your consent to receive automated texts is entirely voluntary. You may opt out at any time:

• Reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us.

• You may also email us at info@surplusrecoveryfirm.com with your opt-out request.

After you opt out, you will receive a final confirmation message, and no further messages will be sent to your number unless you re-enroll.

6. Help and Support
If you’re experiencing issues with our SMS notifications or need help, you can:

• Reply with “HELP” to any message.

• Email us at info@surplusrecoveryfirm.com.

• Call us at (833) 981-4027

7. Message and Data Rates
Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile provider for details.

8. Privacy and Data Security
We value your privacy and are committed to protecting your information. Your data will be used only for the purposes described in this policy, including managing your case, communicating deadlines, and delivering updates.

We do not sell or rent your personal information. We may share information only as required by law or with trusted partners directly supporting our services.

9. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated or as required by law. After this, your data is securely deleted or anonymized.

10. Compliance with Regulations
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws to ensure responsible use of SMS.

11. Indemnification
You agree to indemnify and hold us harmless from any claims (including under the TCPA) arising from your voluntary provision of a phone number that is not yours or your failure to notify us of a change in your number.

12. Participation Requirements
To participate in our SMS service, you must:

• Be 18 or older.

• Own a wireless device capable of messaging.

• Be subscribed to a mobile carrier that supports SMS/MMS.

13. Dispute Resolution and Arbitration
By using our SMS service, you agree to resolve any disputes individually through binding arbitration and waive your right to a jury trial or class action.

14. Miscellaneous
You confirm you have the authority to accept these terms. If any part is invalid, the rest remain in effect. We may update these terms at any time; continued participation means you accept the changes.

15. Contact Information
If you have any questions, contact us at:

Surplus Recovery Firm LLC
4370 Palm Ave Ste D #2006
San Diego, CA 92154-1760
Phone: (833) 981-4027
Email: info@surplusrecoveryfirm.com

16. Full Privacy Policy
For full details on how we collect, use, and protect your data, please refer to our complete Privacy Policy on our website.